Call Settings
The Call Settings area is where you go to configure the global settings for your calls. Anything not having to do with routing or source tracking (such as call recording, transcription, announcement messages, and caller ID options) is likely configured in call settings.
Topics Covered:
Set up
Call Recordings
Announcement Message
Caller ID
Spam Detective
Agent Whisper Message
Auto Text Response
Emergency Override
Transcriptions
Default Text to Speech
Tracking Numbers
Configure Your Call Settings
Go to Numbers → Call Settings
From here, you can edit an existing configuration or create a new one by going to the “New Settings” button on the upper right. If you are just setting up your account, we recommend starting by clicking “Edit” next to the Account Level configuration and get that set up the way you want it. You can always add additional configurations later.