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Contact Cloud: Settings
Automatically Delete Recordings
Automatically Delete Recordings
Written by Julie Jackson
Updated over a week ago

Audio recordings can be automatically deleted on a periodic basis.

  1. Navigate to Settings → Account Settings

  2. Click Delete Recordings on the left menu (or scroll down to the Delete Recordings section)

  3. Click the Manage Automatic Deletions button

On the next screen, you can select the which recordings to remove (older than 30, 60, or 90 days.) You can also determine whether or not to remove transcriptions related to the recordings.

  1. Enter your password

  2. Check next to “I understand this cannot be reversed”

  3. Click the Enable Automatic Audio Removal button

NOTE: When you enable automatic removal, audio recordings older than your selection are immediately deleted and cannot be recovered.

Once enabled, the account is checked once per day for recordings that should be removed.

If you want to stop the automatic process, you can return to the Manage Automatic Deletions screen and click the Disable Automatic Removal button.

Additionally, on this screen  you can see who enabled or disabled automatic removal.

NOTE: As a safety feature, if a user who enabled automatic remove of audio is either removed from the account or is demoted from the Admin role, automatic removal of recordings will be disabled the next time the process runs.

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