In order to send or receive a fax you will need to enable a Fax number.
In order to use faxing you need to have a fax number enabled
Go to Numbers → Fax Numbers, select → Set up as Fax number
Once enabled you will receive the follow confirmation
Now you can view which numbers are fax capable
Note:
Phone numbers can either be fax or voice (not both)
Once you set up a fax number it can no longer receive voice calls (until you switch it back, by going into the fax numbers page and reactivate it into a voice number)
Once you switch the number over to voice number, it will prompt telling you that you can no longer receive faxes
Send a Fax
To send a new fax select → New Fax
Add a “To” Number
Select a “From” number for the recipient (If multiple fax numbers are enabled, you’ll be able to select multiple fax numbers that show up in the dropdown)
Select a PDF document you would like to send Note: Only PDF documents are supported at this time
Select → Choose File (choose file)
Select Send
The fax log can be found in: Activity → Faxes. This log will show all inbound and outbound that are in progress or have been received. In order to view the fax just click on the icon to view a fax.
Activity Fax Log
Inbound Fax Icon
Outbound Fax Icon
Fax Preview
Other Notes:
Fax service cannot be used for HIPAA or PCI compliant use cases
If a customer has redaction turned on, it will delete their entire fax content as part of the scheduled redactions
Charges apply for both inbound and outbound faxes per page
If redaction is turned on, it will delete fax content as part of the scheduled redactions period
The fax documents will be available to view for the life of the account unless redaction has been implemented