The telecommunications industry will soon be implementing widespread regulatory changes which Bipath is committed to supporting as part of a global effort to combat fraudulent spam calls and text messages—a major step and win for businesses everywhere to ensure their valid communications are received by customers. The two changes, the Application to Person messaging service, also known as A2P 10DLC, and STIR/SHAKEN, will be put in place to provide underlying Mobile Network Operators and Telecom carriers with information to verify that your text messages and calls are not spam. STIR/SHAKEN is being managed by the FCC and A2P/10DLC is being managed by https://campaignregistry.com
To ensure your messages and calls are delivered and not blocked, its important that you register your business as soon as possible!
STIR/SHAKEN is a technology framework designed to reduce fraudulent robocalls and illegal phone number spoofing. STIR stands for Secure Telephony Identity Revisited. SHAKEN stands for Secure Handling of Asserted information using toKENs. FCC is now requiring strong caller ID authentication standards and Bipath can get your business registered.
A2P/10DLC stands for application to person calls using 10 digit long code phone numbers. In laymen terms, if you are using an application not a telephone to initiate SMS text messages to mobile phones using regular 10 digit telephone (555-555-5555) numbers, NOT toll free or short codes. Historically, the regulation of standard telephone numbers to send SMS text messages has been shoddy. The Mobile Network Operators i.e. Tmobile AT&T, Sprint, Verizon and others have come formed an alliance in an attempt to thwart text message SPAM. Thus, if you plan to send SMS text messages on these networks then you must register with The Campaign Registry (Bipath handles that on your behalf), pay the required fees and be sure to play by the rules.
Learn more about STIR/SHAKEN and A2P here
Download the registration checklist here
As part of these changes, your business may need to create a business profile that will provide verification for the communications you place. Our team is committed to supporting you through this process.
If you do not send messages to users in the United States using long code numbers, you do not need to do anything. If you are a business sending messages in the US, read on.
To get started with this process, please complete the initial registration form from within our chat messenger in the Contact Cloud app.
To successfully complete the form and therefore your business profile with Bipath, you will need the following information on hand.
Your Legal Business Name, Business Type, Industry, Website address, Physical Address
Company Status and if a public company, Stock Ticker and Exchange
Tax ID/FEIN
Point of Contact/Authorized Representative for your Business
If you send or plan to send SMS messages as part of your Contact Cloud subscription is advisable that you register for both A2P 10DLC as well as for STIR/SHAKEN.
The Bipath team will assist in either or both registrations in order to ease the burden on you.
Please see the chart below to determine if you should register for either program
Program | Send text messages to US phone numbers | Make phone calls from US phone numbers to US phone numbers | Use primarily toll free phone numbers for texting | Use primarily toll free phone numbers for calling |
A2P/10 DLC | X | NA | NA | |
STIR/SHAKEN | X | X |
A2P: Applies to businesses that plan to send text (SMS) messages from USA phone numbers to USA based mobile devices.
STIR/SHAKEN: Applies to businesses that plan to make phone calls from USA based telephone numbers to USA based telephone numbers.
Note, if you have multiple accounts/sub accounts for separate businesses within your Contact Cloud account, the new regulation for A2P and STIR/SHAKEN will require you submit this information for each business.
Registration/ Management Fees
The process to register your business, and campaigns with The Campaign Registry is not free. Bipath does not make a profit on these fees as they are pass through from the Campaign Registry to you.
STIR/SHAKEN: Free
A2P/10 DLC: See chart below
The Campaign Registry (A2P/10DLC) manager agent fees. Bipath will collect these fees from you and forward them to The Campaign Registry on your behalf.
Item | Cost | Type |
BRAND REGISTRATION FEE | $4 | One time for each brand |
2FA | $10 | Monthly for each Campaign |
Account Notifications | $10 | Monthly for each Campaign |
Customer Care | $10 | Monthly for each Campaign |
Delivery Notifications | $10 | Monthly for each Campaign |
Fraud Alert Messaging | $10 | Monthly for each Campaign |
Higher Education | $10 | Monthly for each Campaign |
Low Volume Mixed | $2 | Monthly for each Campaign |
Marketing | $10 | Monthly for each Campaign |
Mixed | $10 | Monthly for each Campaign |
Polling and voting | $10 | Monthly for each Campaign |
Public Service Announcement | $10 | Monthly for each Campaign |
Security Alert | $10 | Monthly for each Campaign |
Carrier Exemptions | $10 | Monthly for each Campaign |
Charity | $5 | Monthly for each Campaign |
Conversational Messaging | $10 | Monthly for each Campaign |
Emergency | $10 | Monthly for each Campaign |
Gambling and Sweepstakes | $10 | Monthly for each Campaign |
Political | $10 | Monthly for each Campaign |
Social | $10 | Monthly for each Campaign |
Vetting - collected on behalf of Aegis Mobile | $40 | Once time for each brand vetting |
A2P/10DLC Other Fees
Its important to note that in addition to the registration fees with The Campaign Registry, you will also be charged carriers fees by the Mobile Network operators, depending on this network you send to, type of message you send, and your businesses trust score. Please click here for more information on carrier fees.
STIR SHAKEN will take effect on June 1st 2021
A2P / 10DLC + Campaign Registry will take effect on May 1st 2021
Additional Resources
STIR/SHAKEN