Setting call forwarding is pretty easy, however just like setting this on your mobile phone or typical business telephone there are a few steps.

(1) Go to your user profile and scroll down to the Agent Contact section

(2) To forward calls to another phone number, add the forwarding number to the receiving number filed

A receiving number here sets the phone number that the agent will receive calls on.

(3) Switch off "Dial the app phone first"

If this is switched off, the Contact Cloud softphone will not ring, but instead the system will dial your receiving number from Step 2 above.

If you keep this switch enabled, when calls come in, both Contact Cloud and the receiving number will ring when new calls arrive.

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