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Contact Cloud: Calls
Everything you need to know about making, receiving and configuring calls within Contact Cloud
JTriggers
Call Scoring and Reporting Tags
Blocking Callers
Exporting the Call Log
Using Tags to Organize Calls
Call Log Flag
What is the Likelihood/Accuracy Score?
Dark Mode
Visitor Detail Panel
Contact Information Panel
Advanced Call Recordings (Recording Toggles)
Troubleshooting Calls with No Audio
Call Recordings
Dial Status
Stop Accepting Calls
Filters
Call Quality Insights
Emailing a Call
Notes and Call Scoring in the Softphone
Desk Mode
Deleting Call Recordings
Security Options for Call Recordings
Call Log Details
Saving Filters