Contact Cloud: Calls

Everything you need to know about making, receiving and configuring calls within Contact Cloud

Michael Barnett avatar J
25 articles in this collection
Written by Michael Barnett and Julie Jackson

Triggers

Creating and modifying triggers
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Written by Julie Jackson
Updated over a week ago

Call Scoring and Reporting Tags

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Written by Julie Jackson
Updated over a week ago

Blocking Callers

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Written by Julie Jackson
Updated over a week ago

Exporting the Call Log

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Written by Julie Jackson
Updated over a week ago

Using Tags to Organize Calls

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Written by Julie Jackson
Updated over a week ago

Call Log Flag

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Written by Julie Jackson
Updated over a week ago

What is the Likelihood/Accuracy Score?

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Written by Julie Jackson
Updated over a week ago

Dark Mode

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Written by Julie Jackson
Updated over a week ago

Visitor Detail Panel

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Written by Julie Jackson
Updated over a week ago

Contact Information Panel

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Written by Julie Jackson
Updated over a week ago

Advanced Call Recordings (Recording Toggles)

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Written by Julie Jackson
Updated over a week ago

Troubleshooting Calls with No Audio

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Written by Julie Jackson
Updated over a week ago

Call Recordings

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Written by Julie Jackson
Updated over a week ago

Dial Status

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Written by Julie Jackson
Updated over a week ago

Stop Accepting Calls

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Written by Julie Jackson
Updated over a week ago

Filters

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Written by Julie Jackson
Updated over a week ago

Call Quality Insights

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Written by Julie Jackson
Updated over a week ago

Emailing a Call

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Written by Julie Jackson
Updated over a week ago

Notes and Call Scoring in the Softphone

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Written by Julie Jackson
Updated over a week ago

Desk Mode

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Written by Julie Jackson
Updated over a week ago

Deleting Call Recordings

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Written by Julie Jackson
Updated over a week ago

Security Options for Call Recordings

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Written by Julie Jackson
Updated over a week ago

Call Log Details

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Written by Julie Jackson
Updated over a week ago

Saving Filters

Creating, Saving, Managing and Executing Filters
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago