Contact Cloud: Numbers

Everything you need to know about setup, management and configuring your phone numbers

Michael Barnett avatar J
57 articles in this collection
Written by Michael Barnett and Julie Jackson

Dial Directory

How to Set Up the Dial Directory
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago

How Does Dynamic Number Insertion Work?

J
Written by Julie Jackson
Updated over a week ago

Voicemail

J
Written by Julie Jackson
Updated over a week ago

GeoContact Number Insertion

J
Written by Julie Jackson
Updated over a week ago

Create Custom Tracking Sources

J
Written by Julie Jackson
Updated over a week ago

Overview of Tracking Sources (Advertising Channels)

J
Written by Julie Jackson
Updated over a week ago

Tracking Source Positions

J
Written by Julie Jackson
Updated over a week ago

Tracking Numbers and Email Campaigns

J
Written by Julie Jackson
Updated over a week ago

Creating a Tracking Source

J
Written by Julie Jackson
Updated over a week ago

Running Smart Dialers (Prev. Auto Dialers)

J
Written by Julie Jackson
Updated over a week ago

Adding and Managing Smart Dialer Contacts

J
Written by Julie Jackson
Updated over a week ago

First and Last Touch

J
Written by Julie Jackson
Updated over a week ago

Smart dialer (Prev. Auto Dialers)

J
Written by Julie Jackson
Updated over a week ago

Installing the Tracking Code with Google Tag Manager

J
Written by Julie Jackson
Updated over a week ago

Installing the Tracking Code on Your Website

J
Written by Julie Jackson
Updated over a week ago

Create Target Numbers

J
Written by Julie Jackson
Updated over a week ago

Geo Route Phone Calls Based on Caller's Location

J
Written by Julie Jackson
Updated over a week ago

Target Numbers

J
Written by Julie Jackson
Updated over a week ago

Troubleshooting Schedules

J
Written by Julie Jackson
Updated over a week ago

Post Call Survey

J
Written by Julie Jackson
Updated over a week ago

Queue Routing Options

J
Written by Julie Jackson
Updated over a week ago

Queue Connection Options

J
Written by Julie Jackson
Updated over a week ago

Post Call Customer Surveys

J
Written by Julie Jackson
Updated over a week ago

Queue No Answer Routing

J
Written by Julie Jackson
Updated over a week ago

Agent Routing Rules for Queues

J
Written by Julie Jackson
Updated over a week ago

Using Voice Menus to Make a Directory

J
Written by Julie Jackson
Updated over a week ago

No Answer Routing

How to route calls in the event of no answer
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago

Creating and Configuring Voicemail Boxes

How to create custom voicemail boxes (not agent voicemail box)
J
Written by Julie Jackson
Updated over a week ago

Creating Voice Menus (IVRs)

J
Written by Julie Jackson
Updated over a week ago

Managing Audio Files

J
Written by Julie Jackson
Updated over a week ago

Enhanced Caller ID

J
Written by Julie Jackson
Updated over a week ago

Verified Caller ID

J
Written by Julie Jackson
Updated over a week ago

Receiving Party Whispers

J
Written by Julie Jackson
Updated over a week ago

Legal Issues Associated with Call Recording

J
Written by Julie Jackson
Updated over a week ago

Caller ID Settings

J
Written by Julie Jackson
Updated over a week ago

Call Transcriptions

J
Written by Julie Jackson
Updated over a week ago

Call Scripts

J
Written by Julie Jackson
Updated over a week ago

Formatting a Number (change visual format)

Changing the display format of your tracking number when using DNI
J
Written by Julie Jackson
Updated over a week ago

Queues

How to set up, configure and get the most out of calling queues
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago
Number Management

Why do some phone numbers have an address requirement?

Phone number address requirements and local regulations
J
Written by Julie Jackson
Updated over a week ago

How Many Tracking Numbers Do I Need?

What can I use a tracking number for? How many tracking numbers do I need?
J
Written by Julie Jackson
Updated over a week ago

Configure Call Settings

Set up, configuration and management of Contact Cloud call settings
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago

Forwarding Calls to Receiving Numbers

Forwarding inbound calls to external numbers. Forward advertising calls, sales calls, support calls etc offsite.
J
Written by Julie Jackson
Updated over a week ago

Receiving Numbers

What is a receiving number and how to use it
J
Written by Julie Jackson
Updated over a week ago

Purchase Tracking Numbers

How to purchase
J
Written by Julie Jackson
Updated over a week ago

Number Requests (Toll-free, Vanity, and Out-of-Stock Area Codes)

J
Written by Julie Jackson
Updated over a week ago

Releasing a Tracking Number

Cancelling a tracking number
J
Written by Julie Jackson
Updated over a week ago

Restoring Released Tracking Numbers

J
Written by Julie Jackson
Updated over a week ago

Forwarding from a Toll-free number to another Toll-free number

J
Written by Julie Jackson
Updated over a week ago

Preventing Unwanted Calls on Your Numbers

How to prevent spam calls and any unwanted to calls to any of your tracking numbers.
Michael Barnett avatar
Written by Michael Barnett
Updated over a week ago

Secure Call Transcription (PCI, SSN, PII Detection & Redaction)

J
Written by Julie Jackson
Updated over a week ago